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Terms And Conditions

  1. No orders can be placed without full payment received or if any other payment terms were discussed and agreed on.

  2. Our Quotes are only valid for a week and after that will have to be reviewed depending on our exchange rate for our wedding gown orders.

  3. Once the order has been placed, the bride cannot hold Dolly Cut Fashions & Gifts responsible for the chosen gown, gown colour or gown size.

  4. Please ensure that the relevant size, colour and style has been confirmed,  before placing your orders. If you could not see us in person concerning confirming your size, please get your measurements taken professionally by someone experienced to do so. We cannot then except dress sizes only.

  5. Regular order lead time for Flowergirl and Bridesmaid dresses are 6 weeks. A surcharge is applicable to all rush order on special request which falls under 6 weeks. Please contact us in time.

  6. Once the order has been shipped, Dolly Cut Fashions & Gifts cannot be held liable for any delivery-related problems.

 

Returns Policy Conditions

The product can only be returned if the following guidelines are followed:

  • You return the item within 14 days of purchased & only if it a factory fault after order

  • The item is in its original saleable condition

  • With all original tags and any sewn labels still attached

  • In an unworn, unopened and unused state

  • In original packaging – the product must be returned with its original box

  • We do not do any refunds on dresses or gifts just by the client’s change of mind in what he/she wants.

 

  • If you do not comply with these requirements, Dolly Cut Fashions & Gifts reserves the right to refuse an exchange or refund on change of mind items. 

  • Items purchased in-store cannot be returned or refunded online.

  • We will collect the item from you at no charge. Our courier is entitled to refuse collection of an item that is not correctly packaged.

  • Once we have inspected the product and validated your return, we will refund you or exchange with a new item with the purchase price with 8 days of return. Please note that refunds take 5-10 working days to reflect in your account.

  • Bridesmaid and Flowergirl dresses are made according to size. It is your responsibility to ensure the correct size is ordered. If you receive the dress and the size is incorrect, we will be happy to supply the correct size, but the incorrect size cannot be returned and refunded. Please make sure to use the size chart when ordering dresses.

  • All products can be returned if they are faulty, not fit for their intended purchase or do not match the sample or description. These products need to be returned in their original packaging.

 

Circumstances beyond our control (force majeur clause)

We shall not be liable to you for any breach, hindrance or delay in the performance of a Contract attributable to any cause beyond our reasonable control, including without limitation any natural disaster and unavoidable incident, actions of third parties (including without limitation hackers, suppliers, governments, quasi-governmental, supra-national or local authorities), insurrection, riot, civil commotion, war, hostilities, warlike operations, national emergencies, terrorism, piracy, arrests, restraints or detainments of any competent authority, strikes or combinations or lock-out of workmen, epidemic, fire, explosion, storm, flood, drought, weather conditions, earthquake, natural disaster, accident, mechanical breakdown, third party software, failure or problems with public utility supplies (including electrical, telecoms or Internet failure), shortage of or inability to obtain supplies, materials, equipment or transportation (“Event of Force Majeure”), regardless of whether the circumstances in question could have been foreseen.

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Amendment to the General Business Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted on-line. It is your responsibility to ensure that you are satisfied with the amendments. Should you not be satisfied with the amendments, you must refrain from placing any further orders on, or from using it in any way, as continued use of the Site will be deemed to constitute acceptance of the new Terms and Conditions.

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